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Terms & Conditions

Terms and Conditions

Last updated: 2026-04-11

1. Scope

These Terms apply to all purchases made through the Maxwel Shop online store, operated by Max Welhöner, Paul-Lincke-Ufer 33, 10999 Berlin, Germany ("we", "us").

2. Conclusion of Contract

Product listings on our website are an invitation to make an offer. By submitting an order through the checkout, you make a binding offer to purchase. We accept your offer by sending an order confirmation by email — at this point the contract is concluded.

3. Prices and Payment

All prices include VAT at the applicable German rate (currently 19% standard, 7% reduced for books and certain other goods). Shipping costs are shown separately during checkout.

Payment is processed via Stripe (cards, Klarna, SEPA, iDEAL, PayPal, Apple Pay, Google Pay). Payment is due at order placement.

4. Delivery

Delivery times are stated per product and depend on the fulfillment partner. Most products are produced on-demand and ship within 1-3 weeks. The hand-painted oil-on-canvas takes 8-12 weeks.

5. Right of Withdrawal (Verbraucher / Consumer)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise the right of withdrawal, inform us (Max Welhöner, mail@maxwel.xyz) of your decision by an unambiguous statement.

Exceptions: The right of withdrawal does not apply to:

  • Custom or made-to-order goods (the canvas, custom prints)
  • Digital products that have been downloaded
  • Sealed audio recordings whose seal has been broken

6. Warranty

Statutory warranty rights apply (24 months from delivery for new goods).

7. Liability

We are liable without limitation for intent and gross negligence, and for injury to life, body, or health. For other damages, liability is limited to typically foreseeable damages.

8. Applicable Law and Jurisdiction

German law applies. The place of jurisdiction is Berlin, Germany, insofar as you are a merchant, legal entity under public law, or special fund under public law.

(TODO: Have these AGB reviewed by a German Rechtsanwalt before going live for real customer transactions.)